What we are, what we handle, and what we promise

TruEnroll does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, marital status, age, disability, health status or source of payment. This applies to plan recommendations, enrollment assistance and every interaction with our licensed staff.

If you need an accommodation to complete an enrollment, including a screen reader compatible walkthrough, large print documents, or assistance by phone rather than in writing, ask any licensed specialist and we will provide it at no cost. If you believe you were treated unfairly, you can file a grievance with us and you may also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights.

Free interpretation is available for any conversation about your coverage, including the enrollment application itself. Tell a licensed specialist which language you prefer and an interpreter joins the call at no cost to you. Written notices can be requested in an alternate language or alternate format.

• Spanish
• Mandarin
• Vietnamese
• Tagalog
• Korean
• Russian
• Arabic
• Haitian Creole

Additional languages are available on request through our interpretation service.

Data in transit and at rest

All traffic runs over TLS. Application data is stored encrypted at rest, and access to production data is limited to staff whose role requires it.

Minimum necessary collection

Quoting asks for ZIP code, household size and expected income. Identity and health questions are collected only at the point an application requires them.

No quote leads

Entering a ZIP code to see prices does not create a contact record and is not routed to a dialer or sold to a third party.

Access and correction

You can request a copy of the information tied to your enrollment, ask for a correction, or ask us to delete records we are not required to retain.

Retention

Enrollment records are retained for the period required by carrier contracts and state insurance regulation, then deleted.

1. 01TruEnroll is a licensed insurance producer resource. We are not a health insurance carrier and we do not underwrite, issue or administer coverage.
2. 02TruEnroll is not affiliated with, endorsed by, or operated by the federal government, HealthCare.gov, the Centers for Medicare and Medicaid Services, or any state Marketplace.
3. 03Plan availability, premiums, provider networks and drug formularies are set by each carrier and can change. The carrier plan documents, not this site, control what is covered.
4. 04Prices shown before an application is completed are estimates. A binding rate requires each applicant's date of birth and tobacco status, and subsidy amounts are confirmed by the Marketplace.
5. 05We do not offer tax or legal advice. Premium tax credit reconciliation questions should be directed to a tax professional or the IRS.