Live agent help

Speak with a licensed agent, your way

Video, phone or chat, before you start or halfway through an application. Ask about subsidies, networks, prescriptions or anything that looks off. Mon to Fri, 8am to 8pm ET. Sat, 9am to 5pm ET.

A licensed enrollment specialist on a headset reviewing coverage details on a tablet
Licensed specialists on call

Licensed, not a call center

State licensed specialists who read the plan documents with you.

No sales pressure

Nothing is filed with a carrier unless you say the word.

Your answers stay saved

Step away mid-application and pick up exactly where you left off.

Under two minute waits

During staffed hours. Off hours go into the callback queue.

Licensed agentsWeekday hours are 8am to 8pm ET. Leave a callback request.Mon to Fri, 8am to 8pm ET. Sat, 9am to 5pm ET.
TruEnrollEnrollment, step 2 of 5
Screen shared

ZIP code

33101

People on the plan

2

Household income

$48,000

Coverage start

January 1

After subsidy

Silver 4 HMO

$42/mo

Ambetter · Best match

Expanded Bronze HMO

$0/mo

Molina · Lowest premium

Nothing is filed until you say so

Your agent stays on video while your enrollment screen is shared.

Example session view. Screens shown are illustrations, not a live call.
Pending setup

Video visit

FaceTime on Apple devices, or a browser video room on anything else. Share your screen and we walk the plan comparison with you.

The video room is not connected yet. An agent sends you a video link.

Request a video link
Pending setup

Call the agent line

Straight through to a licensed specialist during staffed hours. Average wait under two minutes.

The agent line is not published yet. A specialist calls you instead.

Request a callback
Live now

Chat now

Start with Trudy for instant answers on cost, networks and drugs, then ask for a licensed agent whenever you want a specialist on it.

Open now, no wait. Ask for a licensed agent at any point.

Request a licensed agent

Goes straight into the agent queue. No hold music.

Live now

Licensed in the states we serve. Requesting help never enrolls you in anything.

Common questions

What to expect on the call

A quick look at how the conversation goes before you pick up the phone.

Do I have to enroll if I speak with someone?

No. Agents answer questions, compare plans and check networks. Nothing is submitted to a carrier unless you say so.

Can I get help in the middle of an application?

Yes. Every enrollment step has a help bar. Your answers stay saved while you talk, and you pick up exactly where you left off.

What does the video visit need?

FaceTime works on iPhone, iPad and Mac. On anything else you join a browser video room, no download needed.

Are the agents licensed?

Yes, licensed in the states we serve. They review eligibility, subsidy math and plan details before anything is filed.